Bring Advanced Red Light & PEMF Therapy Into Your Home

Returns & Refunds

We want you to love your Lucears experience. If for any reason you’re not satisfied, we’re here to help. Please review our return and refund guidelines below based on product category.

🔄 30-Day Money-Back Guarantee – Infrared PEMF Mat & Sauna Blanket Products

If you're not completely satisfied with your Lucears Infrared PEMF Mat and Sauna Blanket, you have 30 days from the date of delivery to initiate a return for a full refund.

  • Items must be returned in like-new, undamaged condition, with all original packaging and accessories.

  • We will provide a prepaid return shipping label.

  • Once received and inspected at our facility, your refund will be processed within 3–5 business days.

💡 30-Day Return Window – Red Light Therapy Products

For Red Light Therapy Blankets and Red Light Face Masks, we understand that visible results may take time. That's why we offer a 30-day money-back guarantee from the delivery date.

  • A consistent protocol (10–20 minutes per session, daily) is recommended before evaluating your results.

  • If you’re not satisfied within 30 days, initiate a return through our returns portal.

  • Items must be returned in clean, like-new condition to qualify.

🔁 How to Start a Return

To ensure your return is processed smoothly:

  1. Contact us at 📧 support@lucears.com.
  2. Provide your order number and shipping ZIP code.
  3. You’ll be asked a few brief questions (your answers do not affect eligibility).
  4. A prepaid return label will be emailed to you.
  5. Ship the item back in its original box (if available) or appropriate packaging.

⚠️ Do not send your return to our warehouse without authorization. Unauthorized returns may be denied or delayed.

🔧 Product Issues or Defects

If you're experiencing any technical issues or your item arrived damaged:

  • Please contact us at 📧 support@lucears.com with a description and photo/video evidence of the issue.

  • Our team will help troubleshoot or, if needed, arrange a free replacement.

  • Replacements are subject to current inventory availability.

🚚 Return & Exchange Shipping Costs

1.Seller Responsibility (We Cover the Cost)
We will cover all return or exchange shipping costs and provide a prepaid return label if the return or exchange is due to:

    • Wrong item received

    • Defective product or damage during shipping

    • Significant discrepancies between the received product and its description

2.Buyer Responsibility (Customer Covers the Cost)
If the return or exchange is due to reasons unrelated to product defects or our shipping error, the customer is responsible for all return shipping costs. This includes:

    • Change of mind or personal preference

    • Incorrect order placed (e.g., wrong size, color, or quantity)

    • Misinterpretation of product details

3.International Orders
For orders shipped outside of the U.S., customers are responsible for international return shipping costs and any applicable customs duties, taxes, or clearance fees, unless the return is due to our fault.

4.Non-Returnable Items
The following items are not eligible for free returns:

    • Used or installed products

    • Customized or made-to-order products

    • Clearance or final sale items (unless defective)

5.Partial Returns & Exchanges
For partial returns, the shipping cost responsibility will be determined based on the above rules. If an exchange is requested, the cost of shipping the replacement item will be covered by the responsible party.

📝 Important Notes

  • Returned items must be in clean, like-new condition.

  • Refunds are issued to the original form of payment.

  • Items returned damaged, dirty, or missing components may be partially refunded or denied.

  • Return windows are based on the delivery date, not purchase date.